Lessons Learned on the Job

Adventure with the Flying Squirrels is multifaceted. Lest you think it’s all about baseball, after 27 games at Pinecone Hollow Café, much has been learned. Here’re a few lessons from a bottom-level, don’t think about work after you clock out, employee.
1. A diverse team of 4 generations has rhythm to do the job with finesse and minimum spills.
2. One can drink a fountain soda without lids or straws. If you must have lids and straws with your sodas at the Diamond, you’d better bring your own.
3. Like Microsoft Vista, cashiers’ brains and touch screen registers shut down at peak times.
4. In the queue, there is a zone where customers mentally go away, forget where they are and why they’re there.
5. Customers can’t talk on the phone and order food at the same time. So much for multitasking.
6. Opening cardboard boxes with my bare hands builds muscle and ruins manicures. At the risk of sounding like a feminist, isn’t that why there are strapping young men working there?
7. When a guy says “That’s why I’m here.” in reply to “What can I get for you?,” he’s not looking for burgers or fries. More on that later.

The Star Sprinkled Banner

“National Anthem. Stop what you’re doing. Take your hat off.” yells Pipper. A FUNN Staff rule is to stand still, hats off, during the playing and singing of the National Anthem. I’m loving showing respect for our country. The crew know I’m the anthem nazi (is that an oxymoron?) about it and get choked up and teary when I hear it.

“Princessaaaahhhhhh Princess, put your phone down and stop. It’s the National Anthem.” I say under my breath. If looks could kill, I’d be waving my banner in the sky.

Customers are surprised. At first, they kept talking and ordering. I did the Post Office routine (I’m not seeing you) and ignored them. With a look of total surprise I saw the light bulb come on their faces and they got that it’s the National Anthem and everything stops for it, including them.

All kinds of singers have their time with opening the game by song. It’s American Idol tryouts baseball style. The Anthem is very difficult to sing, according to Placido. It’s also long. At the quickest it takes about 3 minutes. That doesn’t sound long but when burgers are ready to come off the grill, that’s a problem.

One night a young woman was giving it her best, most reverent, deliberate shot. And the burgers burned. Another night the singers were children, their tiny sweet voices not audible at Pinecone Hollow Café. Customers were standing still, a few were enjoying their beers, others were shushing their family. No one was hearing it. There everyone stood, facing the flag.

I love to sing so I started singing in the second line…”what so proudly we hailed”. Princess took over the musical presentation, thankfully. She belted it out like nobody’s business. We were glad, excited and surprised! Turns out she’s a trained singer and sings professionally! Who knew!

Between Placido and Princess I’ve learned more about pitch and singing than imagined. We want to hear them sing a duet. Perhaps they will when we can’t hear the singer on the field.

Another time the young woman struggled with the pitch, notes and words. I’ll give her credit for standing before the large crowd as she deliberately gave it her karaoke best. The pitch and tempo she slaughtered. Then she sang “oh, say does that star sprinkled banner yet wave…”

That star sprinkled banner is still waving over the land of the free and the home of the brave. Happy Birthday USA!